Thursday · the request
Alice offers her slot.
From her phone, she asks qualified colleagues to cover from 14:00 to 18:00. She keeps the rest of her shift.
On-call rotas & telephone cover
Your rota changes. Calls follow.
1shift connects your on-call rotas to your telephone cover. Every call is automatically directed to the person scheduled to be on call.
One shared number. Your team’s usual phones.
From rota to phone. Automatically.
-
A call comes in
On your on-call number
-
1shift checks your rota
Saturday, 15:30 · who is on call?
Simon DuboisScheduled on the rota -
Simon’s phone rings
His usual phone. No call forwarding to reset.
Rota changed? The recipient changes too.
For the person organising cover
See which shifts are covered and which still need someone, without cross-checking several lists.
For the people on call
Know when to take over and find someone to cover, even for just a few hours.
For the people calling you
Keep one number, whichever colleague is on call.
An ordinary Saturday
Four hours to hand over. Everything follows.
Alice is on call for the weekend but needs Saturday afternoon off. Here is how her team takes over.
Friday · confirmation
Simon accepts. The rota is up to date.
Both colleagues are notified. The call recipient for those four hours is updated along with the rota.
Saturday · the handover
At 14:00, calls go to Simon.
At 18:00, they return to Alice. The manager can review the calls and the hours covered by each person.
Alice · Technician
Your weekend on call
Need someone to cover?
Saturday14:00 → 18:004 hours of your shift
Simon has accepted
He will receive calls during this slot.
The rest of the weekend stays in your name.
Plan for the unexpected too
What if the person on call does not answer?
You decide what happens next. The rota determines who to call; your rules determine what follows.
Simon’s phone rings.
In this example, he has 25 seconds to answer.
The backup colleague is called.
If there is no answer, the call moves to the next colleague in your call sequence.
The caller can leave a message.
If nobody answers, voicemail takes over and the team is notified.
Personal voicemail does not stop the call sequence.
With personal voicemail protection, 1shift keeps calling the designated colleagues instead of stopping at someone’s voicemail.
Spot an uncovered shift before the night begins.
Unfilled slots are visible on the rota. Notifications can alert managers or qualified colleagues at the times you choose.
Your team, your way of working
Do several people take turns being on call?
1shift connects your on-call arrangements to the phone line your customers, colleagues or patients already know.
Maintenance & repairs
A customer calls about a broken lift, heating system or installation. The technician changes; the number stays the same.
Explore this use caseIT teams
Infrastructure or support cover passes from one colleague to the next. The phone line follows the rotation and any cover arrangements.
Explore this use caseMedical services, industry, road maintenance, legal advice lines: the same principle adapts to your roles and working hours. Let’s discuss how your team works →
The origins of 1shift
An idea shaped by on-call teams.
In 2016, the creator of 1shift developed an initial tool to organise on-call cover for IT teams in France and Belgium. That tool is still in use today.
1shift is a new product informed by that experience: last-minute changes, handovers between colleagues and the need to know who actually receives the calls.
Software published in Belgium by Samplay SRL.
Talk to us →2016An initial tool in everyday use
TodayThat experience becomes 1shift
Getting started
We start with your current on-call service.
Your rota, your phone line, your particular requirements. These are the starting points for our first conversation.
- 01
We look at how you work.
Who takes the shifts? What hours? What should happen if nobody answers? We show you the workflow in 1shift.
- 02
We agree on the phone connection.
A number provided by 1shift, or a connection to your phone system. Together, we review how to keep your number and the constraints of your setup.
- 03
We prepare to go live.
We check the roles, the rota and the path of calls with you before switching your on-call service over.
Budget and support, from the first conversation.
Tell us about your team size, phone lines and call volume. Together, we clarify the service cost, phone connection and support arrangements before going live.
Before we talk
A few answers to help you get started.
Does the team need new phones?
Calls are directed to the numbers of the people on call. They use their usual phones. The rota and cover requests are accessible from a phone or computer.
Can we keep our current number?
A connection to your phone system is possible. How you keep your number depends on your setup and provider: we review this with you before you get started.
Our call forwarding already works. What would we gain?
Call forwarding can work while still requiring manual steps every time something changes. 1shift connects the rota, cover arrangements and calls to reduce those steps. It also makes unfilled slots and hours actually covered visible.
What happens if nobody answers?
You choose what happens next: calling another colleague, transferring to a switchboard or offering voicemail, for example. The system manages that sequence; it does not guarantee that someone will be available to answer.
Your next on-call shift
Let’s see how to simplify your on-call service.
In thirty minutes, we start with your current rota and phone line to show how your team could hand over with 1shift.