For the customer
They always dial the same number, whoever is on call.
Maintenance and repair on-call Your customer knows one number. Your rota knows the on-call technician.
Your line keeps the same number throughout rotations. The scheduled technician receives the call, without reprogramming the line at each change.
Request a demo →Use cases
A Friday on call.
“Maintenance on-call” rota, one 24-hour number, two levels: on-call technician, then supervisor.
Friday, 11:42.
The weekend technician needs Saturday afternoon off. They hand over 14:00 to 18:00; a qualified colleague accepts on their phone. Nobody calls the office or changes the line.
Saturday, 15:05. The customer calls.
They dial the maintenance number. The call rings on the phone of the colleague covering the window.
They are under a machine.
After your chosen delay, the call moves to the supervisor. If nobody answers, the caller leaves a message and the team is notified.
At 18:00, the original technician returns.
The replacement window ends: calls go back to them, automatically.
On Simon’s mobile
15:05
Incoming call
Maintenance on-call
+32 478 21 64 90
What changes for each of them.
For the technician
They take the call on their usual phone; their personal number is not shown to the customer.
For the manager
On Monday, they can see who was on call and which calls came in.
Whether you can keep your existing number depends on your installation and operator. We review this with you before activation.
Before we talk
Frequently asked questions.
Can we manage several repair teams?
Yes. Several rotas can run in parallel, each with their own roles and call routing. This lets you separate the rotations of different teams or sites.
What if the technician calls the customer back?
A callback from their personal phone uses their own number: 1shift handles incoming calls to your on-call line. Tell us before activation if this matters to your team.
We start with your current on-call service.
We can provide your on-call number or connect your existing system. We create your organisation and help you prepare your first rota.
Your next on-call shift
Let’s look at your repair line together.
In thirty minutes, we start from your current rota and your current line, and show you what that would look like in 1shift.