Separate rotations and roles
Infrastructure, support or several sites: each rota keeps its own hours, qualified people and call rules.
IT teams
Support hands over. So does the on-call line.
For infrastructure and support teams providing telephone cover, 1shift connects rotations, cover arrangements and incoming calls.
Request a demo ↗Your team
The rota is up to date. But whose phone is ringing?
A shift swap can be confirmed in a message while call forwarding stays unchanged. The colleague who receives the call then discovers they still need to tell someone. With 1shift, the accepted shift also determines who receives the call.
1shift
Shift covered
Repair team
Saturday’s on-call cover
Alice
SimonCover accepted
Alice
A call at 13:45Your on-call number
rings through to Alice Martin
Alice is on call. Simon will take over at 14:00.
A call at 15:30Your on-call number
rings through to Simon Dubois
Simon has taken over this slot. No call forwarding to reset.
A call at 18:05Your on-call number
rings through to Alice Martin
At 18:00, calls return to Alice automatically.
Let colleagues arrange cover
A cover request applies to the period concerned. Once accepted, it updates the rota and the corresponding call routing.
Review the path of a call
See who was scheduled, who answered and any voice messages. The hours report reflects the shifts actually covered.
The origins of 1shift
An idea shaped by on-call teams.
In 2016, the creator of 1shift developed an initial tool to organise on-call cover for IT teams in France and Belgium. That tool is still in use today.
1shift is a new product informed by that experience: last-minute changes, handovers between colleagues and the need to know who actually receives the calls.
Software published in Belgium by Samplay SRL.
Talk to us →2016An initial tool in everyday use
TodayThat experience becomes 1shift
Before we talk
A few answers to help you get started.
Does 1shift replace our incident management tool?
1shift organises on-call shifts and their telephone cover. Incident triage, handling and tracking stay in your usual tools.
Can we call a second support level if the first does not answer?
You can define a call sequence based on the rota’s roles, with a time limit per person and a final action if nobody answers.
What experience is the product built on?
In 2016, its creator developed an initial on-call tool that is still used by IT teams in France and Belgium. 1shift is a new product that draws on that experience.
Getting started
We start with your current on-call service.
Your rota, your phone line, your particular requirements. These are the starting points for our first conversation.
- 01
We look at how you work.
Who takes the shifts? What hours? What should happen if nobody answers? We show you the workflow in 1shift.
- 02
We agree on the phone connection.
A number provided by 1shift, or a connection to your phone system. Together, we review how to keep your number and the constraints of your setup.
- 03
We prepare to go live.
We check the roles, the rota and the path of calls with you before switching your on-call service over.
Budget and support, from the first conversation.
Tell us about your team size, phone lines and call volume. Together, we clarify the service cost, phone connection and support arrangements before going live.
Your next on-call shift
Let’s see how to simplify your on-call service.
In thirty minutes, we start with your current rota and phone line to show how your team could hand over with 1shift.