IT on-call The rota is up to date. But where does the line ring?
A shift swap is agreed in a message, but call forwarding has not changed. With 1shift, the accepted shift also determines who receives the call.
Request a demo →Use cases
A night on infrastructure duty.
“Infrastructure on-call” rota, one internal number, two levels: on-call engineer, then technical lead.
Tuesday, 16:00.
The night engineer is travelling. They hand over 22:00 to 02:00 and a qualified colleague accepts on their phone. The rota and call destination change together for that window.
23:12, a call.
An internal customer reports a production outage. The line rings on the phone of the colleague covering the window.
No answer.
After your chosen delay, the call moves to the technical lead. If they don’t answer either, the caller leaves a voicemail and the rota team is notified.
The next morning.
The manager finds the 23:12 call, who was actually on duty and the outcome.
On Simon’s mobile
23:12
Incoming call
Infrastructure on-call
+32 2 555 21 45
What 1shift does, and where it stops.
1shift decides who should be contacted and rings the right phone. It keeps duty and call records. It does not qualify or prioritise incidents or track their resolution: that remains in your usual tools. We do not claim synchronisation with an incident management tool.
The origins of 1shift
An idea shaped by on-call teams.
In 2016, Samuel Lorette developed a first tool to organise IT on-call teams in France and Belgium. That tool is still in use today.
1shift is a new product built on that experience. In the first tool, coverage periods were fixed and changes required a developer; now you define them yourself. Last-minute changes led to partial replacements, and the need to know who actually received calls led to duty and call history.
Software published in Belgium by Samplay SRL.
The origins of 1shift →Before we talk
Frequently asked questions.
Can several on-call rotas run in parallel?
Yes. Each rota has its own roles, call rules and number; changes to one do not affect the others.
Do our engineers have to give out their personal number?
No. The call arrives on their usual phone, but their number is not shown to the caller.
We start with your current on-call service.
We can provide your on-call number or connect your existing system. We create your organisation and help you prepare your first rota.
Let’s look at your on-call rotation together.
In thirty minutes, we start from your current rota and your current line, and show you what that would look like in 1shift.